At Charlie Jean Jewelry, every piece is handmade with care and attention to detail. As such, all of our jewelry is made to order, ensuring the highest quality and craftsmanship for each item. Please review our shipping policy below to better understand our process and timelines.
Processing Time:
- Once you place your order, we begin crafting your jewelry. Since each item is handmade, this process can take up to 1-2 weeks.
- During high-demand periods or for custom orders, processing times may be slightly longer. We will notify you if there are any delays in the creation of your order.
Shipping Time:
- After your piece has been carefully crafted, it will be shipped to you via your chosen shipping method.
- Standard shipping times within the U.S. are typically 3-7 business days.
- For international orders, shipping times can vary by destination and may take between 7-21 business days.
Shipping Rates:
- We offer a variety of shipping options at checkout, including standard and expedited shipping. Rates are calculated based on your location and the chosen shipping method.
- Free standard shipping may be offered on certain promotions or for orders over a specified amount. Check our website for current offers.
Order Tracking:
- Once your item has shipped, you will receive a confirmation email with tracking details, so you can follow your package’s journey to your doorstep.
- Please allow up to 48 hours for tracking updates to reflect in the system after shipment.
Customs and Duties (for International Orders):
- For orders outside the U.S., customs fees, duties, and taxes may apply depending on your country's regulations. These fees are the responsibility of the buyer and are not included in our shipping rates.
Shipping Delays:
- While we strive to meet the estimated delivery times, please be aware that unforeseen circumstances such as weather, customs processing, or carrier delays may affect your delivery. We appreciate your patience and understanding in such cases.
If you have any questions about your order or need assistance with shipping, feel free to reach out to us at marti@charliejeanjewelry.com. We’re here to help ensure you have a smooth and satisfying shopping experience!